Frequently Asked Questions

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Storage Star Is Here for You

Bringing you the best self storage experience is our top priority. Storage Star is here to simplify your move with convenient online payment services and facility access seven days a week. We’ve got self storage experts who can help you with anything you need, from picking out a unit size to using our website. Check out these frequently asked questions:


Our leases are month-to-month, so there’s no need to commit to long-term contracts.

We have a wide variety of unit sizes to meet your needs. Prices and sizes vary by location. Please contact a Storage Star facility near you for more details.

If you give our expert storage team a brief description of what you’ll be storing, we’ll tell you how much space you’ll need. You can also use our handy size guide tool on our storage size guide page.

At most Storage Star locations, we have spaces for boats, RVs, commercial vehicles, semis, trucks, and cars. For more vehicle storage details, click the locations page or find a Storage Star facility near you.

We have various boxes and packing supplies available for purchase. If you buy moving boxes and supplies on the lease signing day, you’ll get a 10% discount at participating facilities. For more information, call your local Storage Star facility.

Our gate access is open every day for your convenience. Office hours and daily access hours vary per location. For more details, please contact the Storage Star facility closest to you or refer to our locations page and select the desired facility.

We accept payments by mail, in person, or through our website. You can ask your site manager how to pay through our website or simply click “pay online” on the website of your Storage Star location.

We accept Visa, Mastercard, American Express, and Discover! Don’t forget to ask about our credit card autopay program. We also accept checks and cash.

You can arrange for payments to be automatically charged to your credit card. Ask your site manager about this feature or use the “pay online” button on your Storage Star location’s website.

If you want to move out, please give us a seven-day written notice. We’ll give you full details when you move in.

We prioritize the security of our customers’ belongings. That’s why we require insurance coverage for stored items. It’s good to have in case of unforeseen circumstances. You can call or visit your local Storage Star facility if you’d like to learn more about our insurance policies and options.

You must contact the management or staff at your Storage Star storage facility immediately if you find any damage to your unit. Tell them about the damage and let them know all the details. They’ll be able to help you figure out what to do next and ask you for more information as needed.

For added security, you can bring your own lock or purchase one on-site at your nearest Storage Star facility.

Any rent that is prepaid beyond the current lease month will be refunded once you’ve moved out. All refund inquiries can be handled by contacting your local facility directly.