Terms of Service

Welcome to the website and mobile applications (the “Site”) of Storage Star, LLC (“Storage Star,” “we,” “us,” or “our”). These Terms of Service, together with our Privacy Policy (collectively, the “Terms”), govern your access to and use of the Site, your online account, and any related online payment, reservation, or account-management tools we make available (collectively, the “Services”).

These Terms are separate from, and do not replace, any lease, rental agreement, or storage agreement you sign in connection with renting a self-storage unit at one of our facilities (a “Rental Agreement”). Where these Terms address your use of the Site and online Services, and the Rental Agreement addresses your rental of physical storage space, both apply to you; if there is a direct conflict between these Terms and a Rental Agreement regarding the rental of a storage unit, the Rental Agreement controls.

By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree, do not use the Site or Services.

We may revise these Terms at any time. Changes are effective when posted to the Site, and we will update the “Last Updated” date above. Your continued use of the Site or Services after a change is posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

1. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract to use the Site, create an account, reserve a unit, or enter into a Rental Agreement with us. By using the Site or Services, you represent that you meet these requirements and that all information you provide to us is accurate and complete.

2. Your Account

To reserve a unit, make payments, or manage your rental online, you will need to create an account. You agree to:

●     Provide accurate, current, and complete information when creating your account and keep it up to date;

●     Keep your username, password, and any access credentials confidential;

●     Notify us promptly at [email protected] if you suspect unauthorized use of your account; and

●     Accept responsibility for all activity that occurs under your account, whether or not authorized by you, except to the extent caused by our failure to safeguard your information.

We may suspend or terminate your account if we believe, in our reasonable discretion, that information you provided is false, that your account has been compromised, or that you have violated these Terms.

3. Online Payments & Billing

If you use our Services to pay rent, fees, or other charges online, the following additional terms apply:

●     You authorize us (or our payment processor) to charge the payment method on file for all amounts due under your Rental Agreement, including recurring rent, if you enroll in automatic payments (“Autopay”);

●     You are responsible for keeping your payment method current; a failed or declined payment does not relieve you of your obligation to pay rent when due;

●     Late fees, administrative fees, and returned-payment (NSF) fees may apply as described in your Rental Agreement and posted fee schedule;

●     We use third-party payment processors to handle transactions; we do not store full payment card numbers on our own servers, and your payment information is subject to the applicable processor’s terms and privacy practices as well as our Privacy Policy;

●     You may cancel Autopay at any time through your online account or by contacting your facility, but cancellation does not change amounts already due.

4. Online Reservations

Reserving a unit online is a request to rent space, not a binding Rental Agreement. A binding rental relationship begins only when you sign a Rental Agreement (which may be signed electronically) and, where applicable, make any required initial payment. We reserve the right to decline any reservation, including due to unit unavailability, incomplete information, or failed identity or payment verification.

5. Permitted and Prohibited Use of the Site

We grant you a limited, revocable, non-exclusive, non-transferable permission to access and use the Site and Services for your own personal or business purpose of researching, reserving, renting, and managing self-storage space with us. You agree not to:

●     Copy, distribute, modify, or create derivative works from the Site or its content without our prior written consent;

●     Use the Site to transmit unauthorized advertising, spam, chain letters, or unlawful, harassing, defamatory, or obscene content;

●     Upload viruses, malware, or other code intended to damage or interfere with the Site, our systems, or other users;

●     Attempt to gain unauthorized access to another user’s account, our systems, or any facility access-control system (including gate codes, keypads, or keycards);

●     Use the Site or Services in a manner that violates any applicable law or the rights of any third party;

●     Scrape, reverse engineer, or use automated means to access the Site except through interfaces we expressly provide.

We may suspend or terminate access to the Site or Services, with or without notice, for conduct that we believe violates these Terms or is otherwise harmful to us, other users, or third parties.

6. Facility Access and Conduct

Access to physical storage facilities (including gate hours, access codes, and identification requirements) is governed primarily by your Rental Agreement and the rules posted at each facility, which may vary by location and by state. In general, and without limiting your Rental Agreement, you agree that while on facility premises you will:

●     Comply with posted access hours, facility rules, and any instructions from facility staff;

●     Not store items prohibited by your Rental Agreement, including hazardous, illegal, flammable, perishable, or living items, or items that create a nuisance or safety hazard;

●     Not use your unit for residential purposes or as a place of business open to the public;

●     Not share your access codes or keycards with anyone not authorized on your Rental Agreement.

7. Lien Rights, Default, and Sale of Contents

Self-storage facilities generally have a statutory lien on the contents of a unit to secure unpaid rent and other charges, and the right — following a default and after required notice — to deny access to, and ultimately sell or otherwise dispose of, the contents of the unit. These rights and the procedures for exercising them (including notice periods, cure periods, and sale requirements) are established by the self-storage facility act or comparable law of the state in which your unit is located, and are set out in detail in your Rental Agreement.

Because we operate in multiple states, the specific lien and disposal procedures that apply to you depend on the state in which your storage facility is located. Your Rental Agreement will identify and incorporate the applicable state law. Nothing in these Terms limits or expands the lien rights available to us under the law of the state where your unit is located.

8. Insurance and Release of Liability for Stored Property

We are not an insurer of your stored property, and we do not provide insurance on the contents of your unit unless expressly stated in your Rental Agreement. You are responsible for maintaining insurance covering your stored property, whether through your own homeowner's/renter's policy, a policy offered through us, or another source, as required by your Rental Agreement. To the fullest extent permitted by law, and as further described in your Rental Agreement, you release us from liability for loss or damage to stored property except where caused by our gross negligence or willful misconduct.

9. Reviews and User Content

If the Site allows you to submit reviews, comments, or other content (“User Content”), you retain ownership of your User Content, but you grant us a non-exclusive, royalty-free, worldwide, sublicensable license to use, reproduce, display, and distribute it in connection with operating and promoting the Site and our Services. You represent that you own or have the rights to submit your User Content and that it does not violate any law or third-party right. We may remove User Content at our discretion, including content we believe is false, abusive, or violates these Terms.

10. Automated Tools and AI-Assisted Features

We may make available automated technologies on the Site, including AI-powered chatbots, virtual assistants, and automated messaging tools (collectively, “Automated Tools”), to help with general information, customer service, and inquiries about Storage Star's products and services.

No human interaction or representation.

●     Automated Tools are not human and do not represent Storage Star employees, agents, or contractors;

●     Automated Tools do not express human intent, emotion, judgment, or opinion;

●     Responses generated by Automated Tools are automated outputs and are not statements, commitments, or representations by Storage Star or its personnel.

Prohibited uses.

You agree not to use Automated Tools for:

●     Personal, romantic, emotional, or relationship-based interactions;

●     Emotional support, companionship, or counseling;

●     Advice outside the scope of our products and services (including legal, financial, or medical advice); or

●     Any use that could reasonably be interpreted as forming a personal relationship with an Automated Tool.

We may restrict, suspend, or terminate Automated Tool interactions that fall outside their intended purpose.

No emotional or personal reliance.

Automated Tools are not designed or intended to engage in emotional exchanges, express affection, or simulate personal relationships. You agree that Automated Tools are not a substitute for human interaction, that any perceived emotional language in a response is incidental and unintentional, and that you will not form emotional reliance or personal attachment based on an Automated Tool interaction.

Accuracy and limitations.

While we try to ensure Automated Tools provide helpful and accurate information, responses may be incomplete, outdated, or incorrect, and Automated Tools do not provide legal, financial, medical, or other professional advice. You should verify important information through official Storage Star channels or a human representative. We make no warranty regarding the accuracy or completeness of Automated Tool outputs.

Conversation monitoring and data use.

Interactions with Automated Tools may be logged, stored, and reviewed for quality assurance, system improvement, compliance, security, and incident prevention. Do not submit sensitive personal information, confidential information, or content you do not want recorded. We do not use Automated Tool interactions to create emotional profiles, infer romantic interest, develop behavioral or psychological assessments, or target you based on emotional state; conversation data is used solely for operational, safety, and service-improvement purposes, subject to applicable law and our Privacy Policy.

Our right to modify.

We may modify, restrict, or discontinue Automated Tools at any time, adjust their behavior, responses, or availability, and implement safeguards to prevent misuse or unintended interactions.

Liability.

In addition to the disclaimers and limitations in Sections 15 and 16, and to the fullest extent permitted by law, we disclaim liability for emotional distress or perceived emotional harm arising from Automated Tool interactions, misinterpretation of automated responses, or reliance on Automated Tool outputs beyond their intended purpose. Automated Tools are provided on an “as is” and “as available” basis.

Acknowledgment; human assistance.

By interacting with our Automated Tools, you acknowledge that you are communicating with an automated system and that no human relationship exists or is formed, and that such interactions are subject to these Terms and our Privacy Policy. If you prefer not to interact with Automated Tools, or want to speak with a human representative, contact us using the information in Section 22.

11. SMS Text Messaging Program

If you provide your mobile phone number and opt in, you agree to receive SMS text messages from Storage Star regarding your account, reservations, payment reminders, customer support, and other service-related notifications (the “SMS Program”).

●     Consent: By providing your mobile number and opting in, you consent to receive recurring SMS messages from us related to the purposes described above. Consent to receive SMS messages is not a condition of renting a unit or purchasing any product or service from us, except where an SMS-based feature (such as a gate-access code delivered by text) is inherently part of the service you selected.

●     Message frequency: Message frequency varies based on your account activity and the notifications you are enrolled in.

●     Message and data rates: Message and data rates may apply, as charged by your mobile carrier.

●     Opting out: Reply STOP at any time to any message to unsubscribe from the SMS Program. You may receive one additional message confirming your opt-out. You may also be re-prompted to opt in again if you re-enroll or take an action that requires SMS-based notifications (such as certain account or security alerts).

●     Help: Reply HELP to any message for assistance, or contact us using the information in Section 22.

●     Carriers: Supported carriers are not guaranteed, and we and our messaging providers are not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.

●     Your phone number and SMS opt-in data will not be shared with third parties for marketing purposes, and is otherwise handled as described in our Privacy Policy.

By opting in, you confirm that you are the owner or authorized user of the mobile number provided and that you are authorized to consent to receive messages at that number.

12. Intellectual Property

The Site and its content — including text, graphics, logos, the Storage Star name and marks, software, and design — are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. Except for the limited permission granted in Section 5, nothing in these Terms transfers any ownership or license rights to you, and you agree not to reproduce, modify, distribute, or create derivative works from Site content without our prior written consent.

13. Third-Party Links and Services

The Site may link to or integrate with third-party websites, payment processors, or services that we do not control (“Third-Party Services”). We are not responsible for the content, accuracy, or practices of Third-Party Services, and your use of them is at your own risk and subject to their own terms and privacy policies.

14. Modifications and Availability

We may modify, suspend, or discontinue any part of the Site or Services at any time, with or without notice, and we are not liable to you for doing so. We may also correct errors, inaccuracies, or omissions in Site content, including pricing and availability information, at any time without prior notice.

15. Disclaimer of Warranties

EXCEPT AS EXPRESSLY SET FORTH IN YOUR RENTAL AGREEMENT, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY INFORMATION ON THE SITE (INCLUDING UNIT AVAILABILITY OR PRICING) IS ACCURATE OR CURRENT.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS SECTION DOES NOT LIMIT LIABILITY FOR LOSS OR DAMAGE TO STORED PROPERTY, WHICH IS GOVERNED BY YOUR RENTAL AGREEMENT AND APPLICABLE LAW. SOME STATES DO NOT ALLOW CERTAIN LIMITATIONS ON LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

17. Indemnification

You agree to indemnify and hold us, our affiliates, and our respective officers, directors, employees, and agents harmless from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms, your misuse of the Site or Services, or your violation of any law or third-party right.

18. Termination

We may suspend or terminate your access to the Site or Services at any time, with or without cause or notice. Termination of your online account does not, by itself, terminate a Rental Agreement, which is governed separately by its own terms regarding termination, move-out, and default.

19. Governing Law and Dispute Resolution

These Terms (governing your use of the Site and online Services) are governed by the laws of [State of Principal Place of Business], without regard to conflict-of-law rules, and you agree to the exclusive jurisdiction of the state and federal courts located there for any dispute arising from these Terms. This choice of law does not override or displace the law of the state where your storage facility is located with respect to your Rental Agreement, lien rights, or the rental of a physical storage unit, which are governed by that state’s law as provided in Section 7 and your Rental Agreement.

Nothing in these Terms requires you to arbitrate disputes; either party may bring a claim in the courts described above, subject to any separate dispute-resolution terms in your Rental Agreement.

20. Severability and Notices

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect, and the invalid provision will be interpreted to best reflect the parties’ original intent. We may provide notices to you by posting them on the Site, sending them to the email address on your account, or through your online account; it is your responsibility to keep your contact information current and to review notices we provide.

21. Copyright Complaints (DMCA)

We respect the intellectual property rights of others. If you believe content on the Site infringes your copyright, please send a written notice to the address below that includes: (a) a signature of the copyright owner or authorized agent; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material and its location on the Site; (d) your contact information; (e) a statement of good-faith belief that the use is unauthorized; and (f) a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act on the copyright owner’s behalf.

Storage Star Management, LLC

8950 Cal Center Drive, Suite 125

Sacramento, CA 95826

Email: [email protected]

22. Contact Us

If you have questions about these Terms, please contact us at [email protected]